Master Service Agreement

This Master Service Agreement ("Agreement") is entered into by and between MLM Bazaar ("Provider", "we", "us") and the individual or business entity executing an order form, invoice, or engaging our software services ("Client", "you").

By remitting a deposit, requesting a custom system build, approving a working demo, or utilizing our software and hosting infrastructure, Client agrees to be bound by all terms, conditions, and operational policies set forth in this Agreement.

1. Scope of services & delivery pipeline

MLM Bazaar provides managed software configuration, custom compensation plan implementation, direct-selling ecommerce engines, white-label branding, and hosting management.

Implementation Lifecycle:

• Requirement Gathering: Alignment on compensation plan rules (Binary, Matrix, Unilevel, Monoline, Direct Selling/Ecommerce, Donation, or Custom), branding assets, and feature scope.
• Staging Demo & Configuration: Provider builds a working staging environment reflecting the agreed scope.
• User Acceptance Testing (UAT): Client conducts testing to verify rule calculations, distributor registration, e-wallet flows, and payout logic. Typical UAT execution spans 3 to 7 business days, though Client may take the time necessary to verify readiness.
• Formal Sign-Off & Production Launch: Testing completion and acceptance must be formally confirmed by Client via written email confirmation sent to Provider. Following email sign-off and final balance settlement, the platform is deployed to the production environment under Client's domain.

2. Commercial terms, deposits & fees

• 50% Upfront Milestone: Payable prior to initiating custom demo build, logic configuration, or platform branding.
• 50% Final Balance: Payable upon successful UAT completion and strictly within a maximum of seven (7) calendar days of production launch.
• Non-Refundable Expenses: Domain name registrations, SSL provisioning, and third-party infrastructure purchases made on Client's behalf are non-refundable.
• Overdue Accounts: Failure to settle the final 50% payment within 7 days post-launch permits Provider to suspend software access and domain routing.

See also our Refund Policy for the 24-hour cooling window, forfeiture, and renewal terms.

3. Intellectual property & source code exclusion

Software License: Provider grants Client a non-exclusive, non-transferable license to access and operate the configured web software for its internal business operations.

Source Code Exclusion: Proprietary engine source code, framework architecture, core scripts, database schemas, and developer tooling remain 100% the exclusive intellectual property of MLM Bazaar. Source code is not transferred, sold, or licensed to Client under any circumstances.

Client shall not reverse-engineer, decompile, copy, sublicense, lease, or distribute the platform core to any third party.

4. Client data ownership & portability

100% Data Ownership: Client retains full legal ownership of all operational data, user profiles, downline genealogy trees, order histories, and financial records stored within their instance.

Export & Portability Window: Client may request a complete database backup (e.g., SQL dump / CSV exports) at any time. Upon account termination or expiration of service, Client has a strict thirty (30) day grace period to request and receive their final data export file before the hosted server instance is permanently wiped and decommissioned.

5. No legal certification or compliance licensing

Technology Provider Status: MLM Bazaar acts solely as a software development, system configuration, and managed hosting service provider. We do not issue, provide, arrange, or assist with legal certifications, government approvals, regulatory clearances, tax registration, legal opinion letters, or compliance documentation of any kind for the Client's business model, compensation plan, or operations.

Sole Client Responsibility: Client retains 100% legal responsibility for ensuring that their compensation plan, product catalog, member policies, and business model fully comply with applicable local, state, and central laws, including the Consumer Protection (Direct Selling) Rules, 2021 (as amended) and the Prize Chits and Money Circulation Schemes (Banning) Act, 1978.

No Implied Compliance: The delivery, testing, or hosting of any software feature, genealogy tree, e-wallet, or custom compensation logic by MLM Bazaar does not imply, certify, or guarantee that the Client's business model is legally permissible or approved by any court, governmental body, or regulatory authority.

6. Managed hosting, maintenance & support SLAs

• Managed Infrastructure: Server health, HTTPS maintenance, database backups, and security patching are maintained by Provider.
• Standard Support Hours: Technical assistance, portal guidance, and non-emergency support are available via support ticket/email during standard operating business hours.
• 24/7 Emergency Support: Reserved strictly for emergency scenarios, including critical server outages, database failure, or complete system unreachability.

7. Term, suspension & termination

This Agreement remains active while Client uses Provider's managed hosting services. Either party may terminate services with 30 days written notice.

Provider reserves the right to suspend or terminate services immediately without notice if Client utilizes the software to run unlawful financial pyramids, fraudulent schemes, unauthorized cyber activity, or non-compliant money-circulation operations.

8. Limitation of liability & indemnification

Provider shall not be liable for loss of profits, business interruption, regulatory penalties, or indirect damages incurred by Client. Provider's total aggregate liability under this Agreement shall not exceed the fees actually paid by Client to Provider during the three (3) months preceding the claim.

Client agrees to defend, indemnify, and hold harmless MLM Bazaar against any legal actions, regulatory investigations, fines, or third-party claims arising from Client's business operations, compensation claims, or illegal activities.

9. Governing law & jurisdiction

This Agreement is governed by the laws of India. The parties agree to attempt informal dispute negotiation for thirty (30) days prior to legal proceedings.

In the event of unresolved disputes, the courts situated in Guwahati, Assam, India shall have exclusive jurisdiction.

10. Execution & contact information

For questions regarding this Service Agreement or technical support routing, contact:

• Jurisdiction: Guwahati, Assam, India
• Contact: support@mlmbazaar.com